Refund & Returns Policy – Sous Virage

 

Effective Date: 01/09/2025

We want you to love your Sous Virage purchase. If for any reason you are not satisfied, please review our return and refund terms below.
 

1. Eligibility for Returns

• We accept returns of unused and unopened products within 14 days of delivery.

• To be eligible, items must be returned in their original packaging and in the same condition as received.

• Due to hygiene and fragrance sensitivity, opened or used products cannot be returned or refunded.

 

2. How to Request a Return

• Please contact us at hello@sousvirage.com with your order number and reason for return.

• Once your request is approved, we will provide return instructions.

• Return shipping costs are the responsibility of the customer unless the product is faulty or incorrect.

 

3. Refunds

• Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed back to your original payment method within 5–10 business days.

• Please note that shipping costs are non-refundable.

 

4. Damaged or Incorrect Items

• If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery with photos of the issue. We will replace the item at no additional cost to you.

 

5. Non-Returnable Items

• Gift cards, sale items, and promotional bundles are final sale and cannot be refunded.

6. Contact Us

For any questions about returns or refunds, please contact:

Sous Virage
Email: hello@sousvirage.com