Shipping Policy - Sous Virage

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Effective Date: 01/09/2025

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At Sous Virage, we want to ensure that your order arrives quickly, safely, and in excellent condition. Please review our shipping details below.

 

1. Processing Times

• Orders are typically processed within 1–3 business days after payment is confirmed.

• Orders placed on weekends or public holidays will be processed on the next business day.

 

2. Shipping Locations

• We currently ship from Melbourne, Australia.

• Shipping is available within Australia. For international orders, please contact us before purchasing to confirm availability and cost.

 

3. Delivery Times (Estimated)

• Standard Shipping (Australia): 3–7 business days.

• Express Shipping (Australia): 1–3 business days.

• Delivery times are estimates only and may vary due to courier delays, seasonal demand, or factors outside our control.

• International Shipping: 12–20 business days for standard delivery.

 

4. Shipping Costs

• Shipping costs are calculated at checkout and depend on your location and chosen delivery method.

• From time to time, we may offer free shipping promotions.

 

5. Order Tracking

• Once your order has shipped, you will receive an email with your tracking details.

• Please allow 24–48 hours for tracking information to update.

 

6. Lost, Delayed or Damaged Packages

• Sous Virage is not responsible for delays caused by couriers or external factors.

• If your order is lost or damaged during shipping, please contact us immediately at hello@sousvirage.com, and we will assist in resolving the issue with the courier.

 

7. Address Accuracy

• Please ensure your shipping details are correct at checkout. Sous Virage is not responsible for parcels delivered to incorrect addresses provided by the customer.

 

8. Contact Us

For questions about shipping, please contact:

Sous Virage
Email: hello@sousvirage.com